Terms of Use

[Additionally – privacy policy and cookies policy found on this page, scroll down.]

 

Using Our Site You Accept These Terms and Conditions

 

Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site. These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website. It is recommended that you print a copy of these Terms and Conditions for your future reference.

Your use of Our Site indicates your agreement to comply with these Terms and Conditions. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.

The following document(s) also apply to your use of Our Site:

  • Our Privacy Policy, also referred to below in Part 15.

  • Our Cookie Policy, also referred to below in Part 15.

 

  1. Definitions and Interpretation 

    1. In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

 

“Content”

means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and

“We/Us/Our”

means Our Site.

 

  1. Information About Us

    1. To contact us, please use the Contact Us section/form available on Our Site.

 

  1. How to Contact Us

Please fill out the form section available on Our Site, and we’ll endeavour to respond in a timely manner.

 

  1. Access to Our Site

    1. Access to Our Site is free of charge.

    2. It is your responsibility to make the arrangements necessary in order to access Our Site.

    3. Access to Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted. [If We suspend or discontinue Our Site (or any part of it), We will try to give you reasonable notice of the suspension or discontinuation.]

 

  1. Changes to Our Site

We may alter and update Our Site (or any part of it) at any time. If the changes are not visually obvious or present a major departure from the norm, we will endeavour to inform users via email. 

 

  1. Changes to these Terms and Conditions

    1. We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page. As explained above, your use of Our Site constitutes your acceptance of these Terms and Conditions. Consequently, any changes made to these Terms and Conditions will apply to your use of Our Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Site.

    2. If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.

 

  1. [International Users

Our Site is intended for users in the United Kingdom (UK), however, it may be accessed throughout the world with an internet connection. We do not warrant or represent that Our Site or its Content is available in other locations or is suitable for use in other locations.

 

  1. How You May Use Our Site and Content (Intellectual Property Rights)

    1. [All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

    2. You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).

    3. You may print one copy and download extracts of any page(s) from Our Site for personal use only.

    4. You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded from Our Site must not be used separately from accompanying text.

    5. Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.

    6. You may not use any Content [saved or downloaded] from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as applicable). [This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.]]

OR

  1. [All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.

  2. You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).

  3. You may print copies and download extracts of any page(s) from Our Site for personal use.

  4. Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.

  5. You may not use any Content, saved or downloaded, from Our Site for commercial purposes without first obtaining a licence from Us (or Our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.

  6. Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyright, Designs and Patents Act 1988, ‘Acts Permitted in Relation to Copyright Works’, which provides exceptions allowing certain uses of copyright material including (but not limited to) non-commercial research and private study; text and data mining for non-commercial research; criticism, review, and reporting current events; teaching; accessibility; time-shifting; and parody, caricature, and pastiche. Further information is available from the UK Intellectual Property Office.

 

  1. Links to Our Site

    1. You may link to any page on Our Site OR You may only link to the homepage of Our Site.

    2. Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.

    3. You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).

    4. Your link should not use any logos or trade marks displayed on Our Site without Our express written permission.

    5. You must not frame or embed Our Site on another website without Our express written permission.

    6. You may not link to Our Site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that We deem to be otherwise objectionable.

 

  1. Links to Other Sites

    1. Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.

    2. The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.

 

  1. Disclaimers

    1. The Content on Our Site does not constitute advice on which you should rely.  It is provided for general information purposes only.  Professional or specialist advice should always be sought before taking any action.

    2. We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.

    3. We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date.  We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.

 

  1. Our Liability

    1. We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.

    2. We accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

    3. If you are a consumer, you agree that you will not use Our Site for any commercial or business purposes and that We shall have no liability to you for any business losses as set out above.

    4. We accept no liability for fraud or fraudulent misrepresentation, damages, for death or personal injury resulting from negligence, or for any other forms of liability.

 

  1. Viruses, Malware, and Security

    1. We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.

    2. You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.

    3. You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

    4. You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

    5. You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

    6. By breaching the provisions of Parts 13.3 to 13.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

 

  1. Acceptable Usage of Our Site

    1. You may only use Our Site in a lawful manner:

      1. You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;

      2. You must not use Our site in any way, or for any purpose, that is unlawful or fraudulent; and

      3. You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.

    2. If you fail to comply with the provisions of this Part 14, you will be in breach of these Terms and Conditions. We may take one or more of the following actions in response:

      1. Suspend or terminate your right to use Our Site;

      2. Issue you with a written warning;

      3. Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;

      4. Take further legal action against you, as appropriate;

      5. Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or

      6. Any other actions which We deem reasonably appropriate (and lawful).

    3. We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above in Part 14.2) in response to your breach.

 

  1. How We Use Your Personal Information

We will only use your personal information as set out in Our Privacy Policy, available from Our Cookie Policy page.

 

  1. Communications from Us

    1. If We have your contact details, We may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to Our Site or to these Terms and Conditions.

    2. We may send you marketing emails. If you do not consent to marketing emails, you may opt-out at any time. We will endeavour to process your request in a timely manner (though, you may continue to receive emails until your request has been processed).

    3. For questions or complaints about communications from Us, please contact Us using the details above in Part 3.

 

  1. Law and Jurisdiction

    1. These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

    2. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 17.1 takes away from or reduces your legal rights as a consumer.

    3. If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

    4. If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all ofour users and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.



  1. Information About Us

1.1 To contact us, please use the Contact Us section/form available on Our Site.

  1. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

  1. What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

  1. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.

  2. The right to access the personal data we hold about you. Part 10 will tell you how to do this.

  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.

  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 11 to find out more.

  5. The right to restrict (i.e. prevent) the processing of your personal data.

  6. The right to object to us using your personal data for a particular purpose or purposes.

  7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

  8. The right to data portability. This means that, if you have provided personal data to us, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

  9. Part 6 explains more about how we use your personal data, including automated decision-making and/or profiling.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 11.

  1. What Personal Data Do You Collect and How?

We may collect and hold some or all of the personal, and non-personal, data set out in the table below. We do not collect any ‘sensitive’ personal data AND/OR personal data relating to children AND/OR data relating to criminal convictions and/or offences.

Data Collected

How We Collect the Data

Identity Information e.g. name, title, date of birth, gender.

Our Site, our social media, and information volunteered by users. 

Contact information e.g. addresses, email addresses, and telephone numbers.

Our Site, our social media, and information volunteered by users. 

Business information e.g. business name, job title, profession.

Our Site, our social media, and information volunteered by users. 

Payment information e.g. card details, and bank account numbers.

Our Site, our social media, and information volunteered by users. 

Profile information e.g. preferences, interests, purchase history.

Our Site, our social media, and information volunteered by users. 

Data from third parties e.g. contact information, and profile information.

Our Site, our social media, and information volunteered by users. 

Further information, as required.

Our Site, our social media, and information volunteered by users. 

  1. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

What We Do

Our Lawful Basis

Administering our business.

Keeping Our Site running smoothly and in accordance with regional and international law.

Supplying our products AND/OR services to you.

Providing value to our users.

Managing payments for our products AND/OR services.

Providing value to our users.

Personalising and tailoring our products AND/OR services for you.

Providing value to our users.

Communicating with you.

Providing value to our users.

Supplying you with information by email AND/OR post that you have opted-in-to (you may opt-out at any time).

Providing value to our users.

Opting in to seasonal prize draws

Providing value to our users.



With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news, and offers on our products AND/OR services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

  1. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. You may contact us to delete your personal data at any point in the interim period.

  1. How and Where Do You Store or Transfer My Personal Data?

In order to keep up with global demands for fast and reliable websites, we use distributed data storage so that the data is available from the nearest data server to the user of the data. Therefore, our server providers may store some or all of your personal data in countries outside of the UK. These are known as “third countries”. We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:

We ensure that your personal data is protected under binding corporate rules. Binding corporate rules are a set of common rules which group companies are required to follow when processing personal data. For further information, please refer to the Information Commissioner’s Office.]

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

  • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;

  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Officer where we are required to do so.

  1. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exception(s).

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

If any of your personal data is shared with a third party, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 8.

  1. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing as shown in Part 11. 

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will endeavour to respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of six months from the date we receive your request. You will be kept fully informed of our progress.

  1. How Do I Contact You?

To contact us, please use the Contact Us section/form available on Our Site.

If this concerns your personal data and data protection, include the subject heading ‘Privacy Policy inquiry’. 

  1. Changes to this Privacy Notice

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Cookies Policy

This website (“Our Site”) uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed on use of Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.



  1. Definitions and Interpretation

    1. In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:

“Cookie”

means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 [and, where applicable, the UK GDPR];

“personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the UK GDPR and the Data Protection Act 2018 (the “Data Protection Legislation”); and

“We/Us/Our”

means Our Site.



  1. Information About Us

    1. To contact us, please use the Contact Us section/form available on Our Site.

  1. How Does Our Site Use Cookies?

    1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

    2. By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site to enhance your experience and tailor it to your interests e.g. for relevant advertising services etc. For more details, please refer to section 4 below.

    3. All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:

      1. Basic Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.

  1. Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.

  1. Functionality Cookies

Enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

  1. Targeting Cookies

It is important for Us to know when and how often you visit Our Site, and your visit pathway/cycle. As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. To further personalise your site experience, some information gathered by targeting Cookies may also be shared with third parties.

  1. Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

  1. Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site. These may in turn save you a considerable amount of time in your day-to-day activities on the site.

  1. Session Cookies

Any of the above types of Cookies may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.

  1. Cookies on Our Site are not permanent and will expire.

  2. For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

  1. What Cookies Does Our Site Use?

See section 3.

  1. Consent and Control

    1. Your acceptance of Our Cookie Policy is deemed on use of Our Site. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

    2. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

  1. Changes to this Cookie Policy

    1. We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made.  You are therefore advised to check this page from time to time.

    2. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

  1. Further Information

    1. If you would like to know more about how We use Cookies, please contact Us (see section 2).

    2. For more information about Privacy Policy, data protection and our Terms and Conditions, please visit the relevant pages.